Engineer Trainee (Fresh Graduates are Welcome) [Ref: NOC2-CW-202305]
Responsibilities:
-Provide 1st tier support and monitor the telecommunication services including Data services, Mobile Value-added Service, Mobile Roaming, SMS, IDD and Retail Service
-Handle real time alarm and traffic performance monitoring to meet the service quality target
-Perform restorative actions for system failure to minimize service interruption
-Troubleshoot for the customers’ complaints
Requirements:
-Degree or Higher Diploma in Telecommunications, Electronic Engineering, Information Technology, Computer Science or related disciplines
-Good command in both spoken and written Chinese; fluency in English is a plus
-Willing to work on 7 x 24-hour in 3 shifts